The Netherlands is a front-runner in the rollout of smart meters. These devices will help consumers and businesses gain greater insight into energy consumption and provide distributed network operators (DNOs) with advanced opportunities to optimize the maintenance of their network.

Stedin, a DNO based in Rotterdam, delivers electricity and gas to more than two million households and organizations. As the company began its new rollout of smart meters to its customer base, an increasing amount of fallouts resulted in their software systems – hindering the entire initiative.


The challenge

A rollout to millions of customers is never an easy task. And this project was made even more complex by the fact that the supporting systems were being utilized for far more than originally designed. The systems had been built for the sole purpose of acquiring meter data – but were also required to send that data to installers out in the field for scheduling and coordinating customer appointments.


As the project scaled up daily, Stedin saw that the frequency of fallouts was increasing as well, putting a stop to the automated processing of customer requests and communications. Each system error had to be resolved manually, which required the company to hire an entire team of contractors to handle. The fallout eventually prevented the company from reaching its daily meter installation targets.


The solution

To resolve the problem, SIG conducted an in-depth analysis of the chain of systems underlying the rollout: the initial entry point via an off-the-shelf back-office system; two custom- built software systems; the field service management system, and finally, the application on the handheld devices of the installers in the field.Based on the systematical analyses of the process ow as well as both the interfaces and sources of the systems, SIG was able to pinpoint the technical failures and make specific recommendations to prevent future fallouts.

”SIG’s recommendation enabled us to minimize the fallout, which resulted in termination of the contract staff hired to manually fix the issues.”

– Rob Martens, Program Manager, Stedin

The impact

Stedin program manager, Rob Martens, explains the benefits SIG delivered during the assignment, “The SIG analysis helped us regain control. SIG’s recommendations enabled us to minimize the fallout, which resulted in termination of the contract staff hired to manually x the issues. That allowed us to reallocate our resources back to align with our strategic objectives. Great work by SIG!”

  • For our major risks in large scale development with or without partners we turn to SIG to set the benchmark for quality delivery and improvements of the code base. Their professionalism in these matters certifies the long term sustainability of our software assets and as such our investments.
    Carl Tilkin-Franssens CIO at Acerta
  • SIG delivered a high-quality report analysis in which you really see that this is their core expertise. Based on facts and their extended knowledge of software quality they provided clear advice for further improvement.
    Hidde Andriessen CIO Office at KPN
  • The SIG toolset has enabled us to gain valuable insight into the code quality of potential acquisition targets, thereby enabling the company to make decisions based on quantitive measures rather than subjective opinion.
    Arun Mundray CTO at Kallidus
  • The work with SIG was very beneficial for our due diligence and helped us in the decision making process. The combination of deep technological understanding and the necessary pragmatism when looking at early stage companies proved very value adding for us and also for our target company.
    Christian Knott Partner at Capnamic Ventures
  • With the help of SIG we brought the software quality to the next level which helps us to deliver our installations faster.
    Yvo Zethof R&D Project Manager at VanRiet
  • SIG triggered a behavioural change. The assessment did not just measure the quality of the software, but the score itself also served as a motivating catalyst among developers. Now developers actively pursue high quality software and continually improve upon their skills.
    Nico van Didden Project Manager at ProRail
  • In assessing a vendor for a critical software purchase, TÜViT told us that SIG was the only one organization certified to determine if (1) the purchase was a good foundation for future excellence (2) it was worth the investment (3) it could integrate it seamlessly into our own organisation. We wouldn’t hesitate to work with SIG again.
    Markus Hölzlein General Manager Digital Products at Weltbild GmbH
  • SIG’s work is crucially important for Waternet as we elevate our online services. This digital era demands new ways of thinking about software in terms of technology, vendors and operational issues, and SIG guides us in all three areas.
    Mario Kortman Director Digital Transformation at Waternet