Telecom software lacks required agility
In few domains market share is as hard-fought as in the telecom sector. Each customer lost is an immediate gain for the competition. Customers demanding an unusually high pace of innovation and exciting challenges such as mobile payment, and an ever-increasing array of communications channels require highly adaptable people, processes and systems.
In the past 15 years, the Software Improvement Group has built an extensive, international benchmark of software systems. The telecom-specific software alone approaches source code worth the equivalent of a man millennium of development effort. Comparing the average system quality, expressed in maintainability – a measure of adaptability – telecom rates at the very bottom. But while telecom software is the most difficult to adapt in the world, the telecom sector is by far the highest paced and most demanding.